How to announce your acquisition to customers

For how to tell your customers youre selling, 'good' means a clean 24-month history, one operator's brain fully documented in Loom, and a customer or audience base that doesn't depend on the current owner personally. Anything less is a project, not a business.

The 2026 market rewards concentration in one channel and one wedge product. Buyers pay for boring focus, not for optionality decks — treat that as your north star whichever side of the table you're on.

Step 1: baseline. Pull 24 months of primary data (Stripe, GA4, Search Console, ad accounts, App Store Connect, Shopify) and reconcile against a single P&L. Step 2: structure the deal shape — asset vs share, cash vs seller-financing, transition length. Step 3: run diligence with a written question tracker, not Slack. Step 4: close with a checklist covering every account, credential, and contract transfer.

Timelines for how to tell your customers youre selling in 2026: two to three weeks of prep, two to four weeks under LOI, one to two weeks to close. Deals that stretch past 100 days lose 30–50% of buyer interest and almost always re-trade on price.

1) Anchoring on gross revenue instead of SDE — this is worth 20–40% of price. 2) Skipping the transfer plan for logins, DNS, ad accounts and payments — this delays close by weeks and gives the other side leverage. 3) Ignoring the boring covenants (non-compete scope, non-solicit, IP reps) that will only matter if the deal goes wrong, which is exactly when they matter most.

Every mistake above is preventable with a two-page checklist. Build it once, reuse it on every how to tell your customers youre selling deal you touch.

Typical multiple ranges for how to tell your customers youre selling in 2026: 2.6x–4.2x SDE at the small end, 3.0x–5.5x ARR in the growing mid-market, with 0.4x–0.8x adjustments in either direction for churn, growth, concentration and owner-hours. Seller financing 10–30% over 12–24 months is standard on sub-$1M deals. Escrow 10–20% for 3–6 months covers most rep-and-warranty exposure without upsetting the seller.